KŌTUITUI
Celebrating people behind the wheel
The Road to Feeling Unsafe
You've heard the stories on social media. The negative news, the feeling that public transport isn't what it used to be. It's easy to feel unsafe and disconnected from the people around you, especially on your daily commute. We believe your ride should be more than just a trip, it should be a reassuring and positive experience.
The Solution
Making Every Trip a Positive One
KŌTUITUI is a new way to connect with the people who drive our buses. We want you to see them not just as drivers, but as people who are part of our community.
Here's how it works...
Meet Your Driver
With our new app update, you can use the "Meet Your Driver" feature to leave a review and give a bus driver a badge for a great ride
Give Recognition
These badges are special because they can be worn by the bus drivers, showing their dedication and the positive impact they have
Share The Story
Help us celebrate every great journey. Post your story with the hashtag #kotuitui and inspire other travellers
Your Story
Their Badge
When you use the Meet Your Driver feature, you're not just giving a badge. You're showing support, recognising effort, and helping make Auckland's public transport safer and more positive. Every small action can turn a regular driver into a local hero.
Kind Kiwi
Friendly Kiwi
Smooth Ride
Helping Hand
Calm and Collected
Local Legend
What passengers are saying
"Riding the bus felt impersonal until I met Mei. She remembers my name, asks how my day is going, and creates a welcoming atmosphere on every trip. I now actually look forward to my commute—it feels like a small community on wheels."
@eemisurf
"When I first started taking the bus, I felt anxious — but then I met Lani, my regular driver. She greets everyone with a smile, remembers faces, and makes the bus feel like a community. I've never felt safer on my commute."
@talia_smth
"I used to dread my morning bus ride, but meeting Tom changed everything. He's always friendly, checks in on regular passengers, and somehow makes the journey feel personal. It's the little gestures that make me feel looked after every day."
@alec_bonds02
Ready to Make a Change?
Join us in celebrating the people who go above and beyond to make our daily journey better.
- During your bus trip, open the AT Mobile app
- Use the Meet Your Driver feature to leave a review
- Give them a badge to show your appreciation
#KŌTUITUI
Join us as we share the positive stories that are making Auckland’s public transport a better place